Terms of Service
These terms govern your use of the VisionInspect.AI website and the services we provide. By using the site or engaging us for a build, you agree to these terms. Custom builds are also governed by a signed Statement of Work (SOW), which controls in any conflict with these general terms.
1. Services
We offer (a) a website with informational content and a contact form, (b) a paid two-phase custom model build (discovery + build), and (c) an ongoing service license for hosted inference, monitoring, and retraining of delivered models.
2. Engagement structure
- Discovery phase: $2,500, invoiced upfront, two-week duration. Deliverables (feasibility analysis, SOW with precision and recall targets, baseline benchmark report) belong to you whether or not you proceed to build.
- Build phase: price scoped during discovery, invoiced only on acceptance of V1 against the targets in the SOW. If V1 misses the agreed targets, you owe nothing further for the build.
- Service license: recurring monthly fee for hosted API access, drift monitoring, support, and quarterly retraining. Begins on V1 acceptance. Either party may terminate with 30 days written notice.
- Inference: per-image charges billed monthly in arrears at the rates posted on the homepage at the time of the SOW.
3. Acceptance criteria
"Acceptance" means V1 meets or exceeds the precision and recall targets recorded in your SOW, measured on the holdout set agreed in discovery. Acceptance is not subjective. If V1 misses the targets, you may walk with the discovery deliverables at no further cost; there is no termination fee or clawback.
4. Your data
You grant us a limited license to use the photos and inspection data you submit for the sole purpose of delivering services to you. We do not use your data to train models for other customers without your explicit written permission. See our Privacy Policy.
5. Ownership of deliverables
You receive ownership or a perpetual, non-exclusive license (as specified in your SOW) to: trained model weights for your scope, the deployed API endpoint, and all reports, datasets, and labeled annotations created during the engagement. We retain ownership of our underlying tooling, frameworks, and any pretrained foundation models we build on top of.
6. Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own, and at minimum reasonable care. Customer images, business data, and SOW pricing are confidential.
7. Acceptable use
You agree not to: use the service to violate any law; submit content you don't have rights to; use the service to identify individuals without lawful basis; reverse-engineer or attempt to extract third-party trained weights; or interfere with the security or operation of the service.
8. Warranty disclaimer
Except as stated in your SOW, the service is provided "as is" without warranties of any kind. Computer vision models are statistical and will produce errors. You are responsible for any safety-critical decisions made on top of model output and for human review where appropriate. The service is not a medical, legal, or safety-of-life device.
9. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability for any claim is capped at the fees paid by you in the twelve months preceding the claim. Nothing in these terms excludes liability that cannot lawfully be excluded (including for fraud or willful misconduct).
10. Indemnity
Each party will indemnify the other for third-party claims arising from its breach of these terms, its violation of law, or its infringement of the other's intellectual property rights, subject to prompt notice and reasonable cooperation.
11. Termination
Either party may terminate with 30 days written notice or immediately for material breach not cured within 15 days of notice. On termination, accrued fees become due and we will return or delete customer data within 90 days.
12. Governing law
These terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to conflict-of-laws principles. Disputes will be resolved in the state or federal courts located in Massachusetts, except either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidentiality.
13. Changes
We may update these terms by posting a new version with an updated "last updated" date. Material changes that affect an active engagement will not apply retroactively without written agreement.
14. Contact
Questions: [email protected]